It was still dark outside. Customers had lined up with their lawn chairs and sleeping bags. Some had been there all night. The store had not opened yet, but the excitement buzzed around us. We were in the storeroom, receiving last minute training, watching videos from around the world showing our fellow employees, people just like us, handling a day like today.
My brilliant manager looked each one of us in the eye - and said:
Our store was built for days like this.
She explained to us that our store wasn't built for the average Tuesday afternoon, where we had one very friendly customer who knew exactly what they needed and just handed over their credit card to make a simple purchase.
Our store was built for days like today. Lines out the doors. Frustrated customers. Excited customers. Disappointed customers. Equipment not working. Employees going too slow. Or too fast. This was the day that our store was built for. And this is the job we signed up for.







